Refund Policy

Eligibility

• You may request a full refund within 30 days of your most recent payment (whether it's your first payment or a renewal).
• Refunds are processed to the original payment method.
• Refunds outside the 30-day window are considered case by case — email us and we'll try to help.

How to request a refund

MoodFolio uses Paddle.com as our Merchant of Record. Paddle handles billing, taxes, and refunds on our behalf. To request a refund:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Email us at support@moodfolio.net with the email address on your account and we'll take it from there.

Approved refunds are typically returned by Paddle within 5–10 business days, depending on your bank.

Cancellations

You can cancel your Plus subscription at any time from Settings → Manage subscription, which opens the Paddle customer portal. Cancelling stops future renewals; Plus access continues until the end of your current billing period.

Contact

Questions about a charge or refund? Email support@moodfolio.net.